Withdrawal Policy

Effective Date: May 25, 2025

At Rummy Nexus, we are committed to offering a transparent, swift, and secure withdrawal experience. Please review the following policy carefully to understand the terms associated with withdrawing your winnings and wallet balance.

1. Eligibility for Withdrawals

You can request a withdrawal only if:

  • Your account is fully KYC-verified (including PAN card and Bank Account/UPI verification).
  • You have a positive Withdrawable Balance (Note: Bonuses and promotional credits are non-withdrawable).
  • Your account is not flagged for any fraudulent, collusive, or suspicious activity.

2. KYC Requirements

To initiate your first withdrawal, the following verifications must be completed:

  • PAN Card Verification (mandatory under Indian tax regulations)
  • Bank Account or UPI ID Verification
  • Mobile Number Verification via OTP

⚠️ Withdrawals will only be processed once your KYC has been successfully approved.

3. Available Withdrawal Methods

You can withdraw your funds using the following methods:

  • UPI
  • Bank Transfer (NEFT/IMPS)

Ensure the name on your PAN card and bank account matches the name used during registration.

4. Withdrawal Limits & Processing Time

Method Minimum Amount Maximum Limit/Day Processing Time
UPI Transfer ₹100 ₹50,000 Within 24–48 working hours
Bank Transfer ₹100 ₹1,00,000 Within 2–3 working days

⏳ Processing time may vary due to bank holidays or incomplete KYC information.

5. Withdrawal Restrictions

  • Promotional bonuses, cashbacks, or other credits are not eligible for withdrawal.
  • Any suspicious activity, such as multiple account usage, collusion, or automated (bot) play, may lead to withholding or cancellation of withdrawals.
  • Users from restricted states (e.g., Andhra Pradesh, Telangana, etc.) are not permitted to withdraw, even if they bypass regional restrictions. Violating accounts will be suspended.

6. Cancellations and Reversals

Rummy Nexus reserves the right to:

  • Cancel or reverse withdrawal requests if there are discrepancies in your KYC or suspicions of fraudulent activity.
  • Freeze or restrict access to your wallet for any misuse or violation of the platform’s terms and conditions.

7. Customer Support

For any withdrawal-related concerns, feel free to reach out:

Email: ciphernestsystempvtltd@gmail.com | Phone: +91 6296123309

Support Hours: 9:00 AM to 9:00 PM (Monday to Saturday)

8. Policy Updates

Rummy Nexus may update this Withdrawal Policy periodically. Continued use of the platform following any updates will be deemed as acceptance of the revised terms.